My contract with T-Mobile came to an end in October last year. For the nearly two years I was with T-Mobile, I didn't have a single issue which was great but my plan was somewhat unspectacular as well. It was basically just 500 minutes a month and nothing else. So I decided to look towards other phones and other plans... iPhone maybe? 
No. 
I decided to give Sprint another try. (I had been with Sprint for three and a half years before switching to T-Mobile) And the adventure began... To save a little cash, I decided to try to get in on a SERO (Sprint Employee Referral Offer) Plan. Nearly everyone who is on SERO goes through an adventure getting their plan together and the service working and I wasn't expecting anything less.
After three weeks and over 14 hours on hold (seriously), my phone and plan seem to finally working correctly, knock on wood! 
I got a Sprint Mogul (aka PPC6800 aka HTC Titan) which has been been pretty sweet. As for SERO, when it's working it is great. I'm paying $30/mo (+7 for insurnace) for 500 minutes, nights at 7PM, unlimited text and unlimited data. Now I can finally browse the internets and go on AIM when I'm on the go. 
It's still no iPhone though. 
fail